Published by Carl Behrent – 8 Feb 2019
Updated 10 Oct 2019 – Updated UMS Registration URL for UMS 6.02
Updated 8 Feb 2020 – Updated UMS KB Article, Updated Firewall Rule info
Scanning for new thin clients discovers the available thin clients, select ‘Include’ to bring the device into Universal Management Suite (UMS).
During the inclusion process it fails with the error:
“ERROR: Cannot connect to remote management server”.
Communication between UMS server and thin client requires port 30001 to be open on the server running IGEL UMS. This is visible in the Windows Firewall log file (C:\Windows\System32\LogFiles\Firewall\pfirewall.log) if ‘Log dropped packets’ is enabled.
- Allow the following ports on the Windows Firewall
- Incoming Rule: 30001
- Outgoing Rule: 30005
- For further information refer to: https://kb.igel.com/endpointmgmt-6.02/en/ums-contacting-devices-16458772.html
- Disable Windows Firewall
Technical Consultant in anything Workspace based in New Zealand, specialise in Citrix and IGEL.