IGELUMS

Error after upgrading IGEL UMS

Sharing the experience from a member of the IGEL Community who had an issue after upgrading UMS.

Environment:
Windows Server 2012 R2
IGEL UMS 5.08.100 upgraded to UMS 6.01.110

Issue:
After the UMS upgrade completed you are presented with the following error at the IGEL logon screen:

Troubleshooting:
Looking in the C:\Program Files\ IGEL\RemoteManager\rmguiserver\logs\IGEL-ums-admin.txt file it contained:

2019-04-22 22:20:16,284 ERROR [Thread-58] LicenseKeySetDataWorker: License keystore backup file not found!

2019-04-22 22:20:16,284 INFO [Thread-58] DataSourceHandler: url: jdbc:derby://localhost:1528/rmdb

2019-04-22 22:20:16,300 ERROR [Thread-58] LicenseKeyStoreBackupDBConnect: Unable to retrieve main key!

2019-04-22 22:20:33,409 INFO [Thread-59] DataSourceHandler: url: jdbc:derby://localhost:1528/rmdb

2019-04-22 22:20:33,425 ERROR [Thread-59] LicenseKeyStoreBackupDBConnect: Unable to retrieve local public key!

2019-04-22 22:20:33,425 ERROR [Thread-59] LicenseKeySetDataWorker: License keystore backup file not found!

2019-04-22 22:20:33,425 INFO [Thread-59] DataSourceHandler: url: jdbc:derby://localhost:1528/rmdb

2019-04-22 22:20:33,425 ERROR [Thread-59] LicenseKeyStoreBackupDBConnect: Unable to retrieve main key!

In the C:\Program Files\ IGEL\RemoteManager\rmguiserver\logs\localhost.txt file:

de.igel.exceptions.ITLocalizedExceptionResourceKey: err_db_version
at de.igel.rm.rmserver.communication.server2tc.command.TCCommands.h(wo:342) [

Solution:
After further digging we launched the IGEL UMS Administrator, click on the Test button, if an error is given, then click on Activate, this will bring the IGEL UMS database back online.

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